Frequently Asked Questions
Everything you need to know about our premium arborist apparel and gear.
What is the typical shipping time for orders?
Standard shipping usually takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for those needing their gear sooner.
Do you offer returns on climbing apparel?
Yes, we offer a 30-day return policy on all unworn apparel with original tags attached. Please note that safety hardware and climbing ropes are final sale due to safety regulations.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring your chest and waist to ensure the best fit for our technical jackets and work trousers.
Are your work shirts and jackets waterproof?
Many of our outer layers feature DWR (Durable Water Repellent) coatings or waterproof membranes. Check the specific product description for the weather-resistance rating.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.